FAQ | Cat Fashionista

Cat Fashionista is an online boutique and curator of cat couture for the modern cat lady who isn’t ashamed to wear that love on her vogue sleeve. Express your inner cat lady while looking smart, refined, and feline fierce.

ORDERING & PAYMENT

Can I cancel or change my order?

If your order hasn’t shipped yet we will do our best to make adjustments. If it’s too late to make adjustments, you can still return or exchange the item for 14 days. Contact us through email at CustomerService@CatFashionista.com or by phone at 800 289-6136

I'm experiencing payment issues on your site.

If your payment method was declined, it may have been unsuccessful due to incorrect information, card expiration, or insufficient funds. You can choose a new method of payment and contact your bank or the credit card company if you continue to experience difficulties placing your order. For further assistance, please contact us through email at CustomerService@CatFashionista.com or by phone at 800 289-6136

What payment types do you accept?

We accept all major credit cards, Cat Fashionista gift cards, as well as Afterpay (where you can buy now and pay later over 4 installments, each 2 weeks apart: www.afterpay.com)

I’m having trouble placing an order on your site.

Please contact us through email at CustomerService@CatFashionista.com or call us at 800 289-6136

Will out of stock items come back in stock?

If items are out of stock we have no way of knowing if they will ever come back in stock. The best way to keep informed is to sign up for our email newsletter here: www.catfashionista.com/newsletter

SHIPPING INFORMATION

How much does shipping cost?

Shipping depends on the weight of the items in your cart. Shipping options can be viewed at checkout. Orders over $75 ship free.

How can I get free shipping?

Order over $75 get free standard shipping (arrives in 4-5 days).

How can I track my order?

When your order is shipped you willl receive an email with tracking information.

How long will it take to get my order?

Orders are shipped the same day if placed by 3pm EST. “Standard” delivery will take 4-5 days to arrive. At checkout, there is the option to upgrade the shipping on in-stock items to 2-3 days or 1-2 days! (Back-ordered items take 2-4 weeks to arrive and that cannot be expedited).

Do you ship outside of the United States?

We can! Just send us an email at CustomerService@CatFashionista.com with your address and the items you’d like and we will get you a shipping quote.

RETURNS & EXCHANGES

Do you accept returns?

Yes, and return shipping is free, US domestic customers have 14 days to exchange items for another size or request a refund. For a free return label, please contact us at CustomerService@CatFashionista.com

How can I make a return?

For a free return label, please contact us at CustomerService@CatFashionista.com. Returns are accepted unless worn, altered, washed or missing its original packaging and tags. The purchase price minus shipping costs will be refunded within 7 days of receipt of the return (International recipients are responsible for return shipping costs).

PROMOTIONS

How can I get a discount?

You can get 10% off your first order by subscribing to our email newsletter at www.catfashionista.com/newsletter.

Are you having any sales?

Any promotions will be sent out through email so be sure to sign up for our newsletter. They will also be listed on the homepage. You can also shop discounted items on the “deals” page.

How can I get free shipping?

Order over $75 get free standard shipping (arrives in 4-5 days).

SIZING

How do I know what size to order?

Each item is listed in it’s US number or letter size. Each item may fit differently so the dimensions are listed in the description of each product. For assistance, you can email us at CustomerService@CatFashionista.com. If the item doesn’t fit, we do offer free exchanges and returns within 14 days for US domestic customers. International recipients are responsible for return shipping costs.

Will existing items be offered in additional sizes?

Usually, all of the sizes that are available are listed on the site even if they are out of stock. We can’t say for sure if or when items may be back in stock. The best way to stay informed is to subscribe to our newsletter here: www.catfashionista.com/newsletter

Do you have plus size items?

We do have some plus size items listed in our “plus size” category and we are working on expanding this selection.

CONTACT

How can I contact you?

Email: CustomerService@CatFashionista.com
Phone: 800 289-6136
Instagram: @CatFashionista
Facebook Page: Cat Fashionista